News – CHILTERN ONLINE TRAINING – NEW MODULES AVAILABLE

Chiltern Consulting have recently added to their successful online HEALTH & SAFETY INDUCTION training programme with three new task-based modules, as they move towards a complete suite of computer-based training modules primarily designed for Holiday Parks.

The new modules cover:

 ·         LPG GAS CYLINDERS – STORAGE, MOVING AND CHANGEOVER
           (For sample click: http://www.youtube.com/watch?v=ik7y39gal3c)
 
  ·         GRASS CUTTING MODULE 1 – STRIMMERS & HAND MOWERS

            (For sample click: http://www.youtube.com/watch?v=hk5H5V_tR6o)
 ·         GRASS CUTTING MODULE 2 – LARGE RIDE-ON MOWERS

           (For sample click: http://www.youtube.com/watch?v=hjRM00yyGu4)

 

While the original INDUCTION module was designed for all staff, in any department, these three new modules are designed mainly for maintenance staff who will be involved in these areas.

The two Grass Cutting Modules are designed to be taken consecutively, but can of course be taken as stand-alone courses, as required.

These online courses are a cost-effective and efficient way of training your staff, at times convenient to you and your management. Practical and informative videos filmed in Park locations enable trainees to relate easily to the training, and quickly gain knowledge and understanding of both Health & Safety and Operational issues.

The modules can be used for new staff, whether full-time or seasonal, but are also ideal to provide existing staff with refresher training at times when complacency may be starting to creep in!

An on-screen test is included and enables the trainee and their management to gauge their understanding of the course content. Plus of course a record is kept as part of your Health & Safety management system.

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News – Chiltern’s Sister Company, PRIME, sponsors Under-14 Football Team.

Chiltern Consulting’s sister company, Prime Systems, is proud to sponsor and support Aston Clinton Colts in the Wycombe & South Bucks minor league.

The team had an excellent 2010/2011 season and achieved promotion for this season 2011/2012.

The photo shows the team at Adams Park, the home of Wycombe Wanderers FC, where they were taking part in a half-time penalty shoot-out during Wycombe’s game with Cheltenham on February 1st last year.

Prime Systems provide comprehensive Health & Safety Management software systems, backed up by the in-depth experience and knowledge within Chiltern Consulting.

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Case Studies – Park Resorts Case Study

Chiltern Consulting’s Health and Safety Partnership with Park Resorts.

With 37 family friendly parks across England, Wales and Scotland, Park Resorts is one of the country’s largest holiday park companies. Up to 100,000 people can be on the company’s resorts at peak times, enjoying holidays and short breaks in static caravans, lodges and chalet holiday homes. This figure is certain to rise as increasing numbers choose to holiday in the UK.  Ensuring the health and safety of the large numbers of holidaymakers and staff alike is a major undertaking for the company, something Craig Hulme knows only too well. Alongside his role as Regional Director Craig also has responsibility for the implementation of Health and Safety for the company’s 37 parks. To do this he works in partnership with Chiltern Consulting, a specialist Health and Safety consultancy which has been the company’s H&S advisor, mentor and trainer since the very earliest days.

“Chiltern Consulting has been a key partner for Park Resorts for as long as the company has been in operation,” says Craig. Jackie Gawen of Chiltern Consulting has overseen the company’s health and safety operations from the very beginning. The consultancy’s involvement has evolved from initially providing advice and support to providing a much more proactive service today.

Chiltern Consulting not only defines and writes the health and safety policy and procedures for Park Resorts, it provides a full range of services to help the company implement them. From carrying out risk assessments and audits to providing monitoring systems and training, as well as overseeing the key areas of food and pool safety, Chiltern Consulting fully supports the company’s operational needs. As Craig says, “For a ‘consultancy’ they have a far more operational and more practical role than you’d imagine. Their pragmatic approach means that they look at the needs of our business and balance this with Health and Safety issues and risk.”  The level of practical support Chiltern Consulting delivers extends to analysis of the food and swimming pool diaries which they not only devised for Park Resorts, but actively monitor. Each holiday park sends these to Chiltern Consulting on a monthly basis for recording and analysis.

A key area where Chiltern Consulting has added significant value for Park Resorts lies in the company’s relationship with its insurer. Each month Craig and the insurer meet to look at incidents that may have occurred within the parks and any areas of risk or concern. He is able to go equipped with the right information from the Park Resorts Safety Management System. The level and scope of data provided has led the insurer to comment that this is the best information they see on a regular basis, something that Craig puts down to Chiltern Consulting’s constant question of, “How can we make this better?” It is this level of proactive support that Park Resorts values. “Whenever I ring Chiltern,” he says, “my call is always answered. They’re there to answer questions and if there’s an Enforcement Officer on park they will always provide the right support.”

The value of Chiltern Consulting’s pragmatic approach was a major factor in helping Park Resorts address a high risk part of the business. The moving and siting of caravans is an important part of the company’s business, and high risk if it is carried out incorrectly.  Part of Chiltern Consulting’s involvement with Park Resorts is the tailored training courses it creates and delivers to the company’s staff. Recently Chiltern Consulting provided Park Resorts with on-site training of all maintenance teams on moving and re-siting caravans. Chiltern Consulting also carry out prompt and thorough investigation into incidents and provide material to the Health and Safety inspectors. Their diligence in providing records of the exact training, and of thoroughly and impartially investigating the events have helped  us, on numerous occasions, prevent or defend any proceeding.  As Craig Hulme says, “The operational knowledge and pragmatic approach of Chiltern helps us head off potentially damaging threats to our brand and reputation, and ensure that our staff’s safety and well-being is paramount. They really understand the issues we face and are able to balance the safety of the individuals who use our facilities and work for us, with the needs of the business. By interpreting and applying Health and Safety law in a way that is practical for the business, Chiltern Consulting are certainly a valuable asset to Park Resorts”

The partnership between Chiltern Consulting and Park Resorts is one which will continue to flourish, and will enable the holiday park company to sustain its operational effectiveness and reputation for securing the safety and comfort of its holiday makers as the market for UK-based holidays continues to grow.

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Case Studies – British Holiday & Home Parks Association Case Study

Chiltern Consulting, delivering Health and Safety guidance across an industry.

Deputy Director General, Joan Clark, describes the value that Chiltern Consulting provides to the organisation as significant. “As a trade association,” she says, “one of our key roles is to provide best practice guidance to our members. Chiltern Consulting are the people we go to when we need to offer health and safety advice on everything from gas and electricity to food, swimming pools and the moving and siting of caravans. There is no doubt that BH&HPA members are able to minimise the risks to customers and staff through the work that Chiltern Consulting delivers on our behalf.”

The relationship between the two organisations goes back a long way and the advice offered by Chiltern Consulting ranges from the general to the very specific: from the regular articles that Chiltern Consulting contributes to the Association’s bi-monthly trade journal to the frontline support and guidance service offered to BH&HPA’s members. Joan Clark continues, “Chiltern Consulting really adds value to the service we offer BH&HPA members. We are able to refer them to Chiltern for assistance with H&S law, in addressing specific issues and to provide direct assistance in the very rare event of an incident. This service is essential to the Association’s role in truly looking after our members’ interests.”

Chiltern Consulting also plays an important role in helping the BH&HPA make health and safety legislation accessible to its membership. A key part of the BH&HPA’s handbook, or the park manager’s ‘bible’, is devoted to the legislation relevant to keeping caravan parks and holiday homes safe. Guidance which Jackie Gawen of Chiltern Consulting keeps updated. As Joan Clark says, “With anything to do with health and safety, we go to Jackie and her colleagues at Chiltern. Having Jackie as our National Adviser gives us confidence that we are extending the latest and most relevant information to our members.”

Another area where the expertise of Chiltern Consulting proves invaluable is, according to Joan Clark, within the lobby. If the Government is looking to change legislation around anything to do with health and safety on holiday and residential parks, Chiltern Consulting is the Association’s expert advocate. Similarly, Joan Clark explains, “when the Standards bodies in the UK or Europe, such as the BSI or CEN, decide to create a new standard, as they did recently for swimming pools, Jackie Gawen joins the debate to ensure the practical needs of parks are taken into consideration”

As Joan Clark concludes, “Chiltern Consulting are an integral part of the Association’s team. BH&HPA members regard the support and advice Chiltern offer as a real benefit of their membership. The relationship is something which we certainly value.

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